Overcoming Difficulties

I thought about pausing for a while, but I have decided to serve you instead.

I want to send a note to you, my loyal readers to let you know I am thinking of you at this challenging time.

I am sending you a wish for good luck and I hope your family and your hotel community are OK. I…

The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change…

A lot has been said about the flu outbreak and the devastating effects it will have on the travel and hotel industry. But what can you do about it? The old saying, “You can’t save your way to prosperity,” still holds true, but you can be the best of class when it…

An old GM of mine was fond of this statement. He usually came at it from the other end of this by saying, “Any monkey could fill this place when the phones are ringing.” And I think he is right.

As the famous saying by JFK goes, “A rising tide floats…

I was scheduled to speak at a conference in Wisconsin in late April of 2016. While I was preparing for my speech, I learned of my father-in-law’s hospitalization due to pneumonia.

Johanne was working that week in San Francisco. JP was 82 and had been struggling a bit of late.…

The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change…