Hotel Colleague Engagement

I have been thinking about this topic for some time. Especially now in 2020 with the social unrest in this country and elsewhere in our world I think it’s time to speak up. For me, that means offering what I think is a path to an improvement in the way we look…

“My Story is not a story,” explained Mr. D, “It’s what really happened to me and it has had a profound impact on my life.
“I call it a story because it’s been told many times. For me it was the beginning of service leadership. It’s what I call “serving first” and coincidentally it’s your first lesson, Oliver.”

The next morning, I arrived at the hotel a bit earlier than the previous two days. I walked the lobby, the back spaces and stopped by the cafeteria, aptly named The Odin.

The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change…

Hot on the heels of creating a hotel policy manual is the newfound ability to create an internal control review process. Policies are all about the rules of the road and the ICR is all about the roadside check stop.

“Excuse me, Sir, have you been drinking tonight?”

“Why no,…

The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change…