Blog
Hospitality Financial Leadership – What to Do in a Financial Crisis
A lot has been said about the flu outbreak and the devastating effects it will have on the travel and hotel industry. But what can you do about it? The old saying, “You can’t save your way to prosperity,” still holds true, but you can be the best of class when it…
Hospitality Financial Leadership – White Light
Hotels are notorious for ghosts and ghost stories. Especially in old hotels. This is a story about one of my creepier encounters with something while working in one of the oldest and most famous hotels in the world.
Ever wonder why hotels have so many ghosts? The reason is lots of…
Hospitality Financial Leadership – What Do You Do When the Reservation Phone Stops Ringing in Your Hotel?
An old GM of mine was fond of this statement. He usually came at it from the other end of this by saying, “Any monkey could fill this place when the phones are ringing.” And I think he is right.
As the famous saying by JFK goes, “A rising tide floats…
Hospitality Financial Leadership – We’re Getting You a Bigger Plane – A Tribute to JP
I was scheduled to speak at a conference in Wisconsin in late April of 2016. While I was preparing for my speech, I learned of my father-in-law’s hospitalization due to pneumonia.
Johanne was working that week in San Francisco. JP was 82 and had been struggling a bit of late.…
Hospitality Financial Leadership – Labor Productivity Workshop
You Can’t Manage What You Can’t Measure
Teach your managers and leaders to use labor productivity measurements.
- In our…
Chapter Five – The Wrath
The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change…