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In the hotel business if you want to get ahead you better be ready to move. It’s the way in which you can multiply your opportunities and increase your chance for greater personal prosperity. That’s the way it was explained to me many years ago and it has certainly been my…

“My Story is not a story,” explained Mr. D, “It’s what really happened to me and it has had a profound impact on my life.
“I call it a story because it’s been told many times. For me it was the beginning of service leadership. It’s what I call “serving first” and coincidentally it’s your first lesson, Oliver.”

“All children, except one, grow up.” ~ Peter Pan

In the hotel business we don’t want to grow up either. That’s why so many people find our business so exciting and interesting and that’s why they stick around and work crazy days and super long weeks. Why else would anyone…

The next morning, I arrived at the hotel a bit earlier than the previous two days. I walked the lobby, the back spaces and stopped by the cafeteria, aptly named The Odin.

In this interview you will learn the following:

• Why we need all leaders to contribute to the financial health of the hotel?
• How we can drive financial performance with leadership?
• What’s the role of the General Manager and Owner with financial leadership?
• How to get your…

Most hotels measure payroll as a percentage of revenue or, as it is commonly referred to, labor cost percentage. This is not helpful. Why, you ask? Well, first of all, if sales magically increase because of an increase in the average room rate or average cover, your labor cost will automatically improve.…